By placing an order with us, you agree to accept our terms and conditions as the sole set of conditions applying to the contract.
1. Production, materials and Delivery
Production – Production can take up to 20days will be notified by email of any delays.
Materials – It is the sole responsibility of the customer to check that the materials are suitable for the intended use.
Delivery – Goods are dispatched courier and ResQ ID can not take any responsibility should there be a delay in delivery
2. Refund Policy
Due to our production and design processes, all customized sales are final, and we are unable to provide refunds.
You understand and accept that Res Q ID’s products are subscription products that operate on an auto-renewal basis such that your credit card, debit card, electronic payment, or other method of payment will be assessed the specified fees at regular intervals, our annual rate is R150 or R20 per month per profile as each bracelets profile needs to be hosted. Failure to make payment will result in the deactivation of the profile. The payment is deducted in advance. and will auto deduct every month.
4. Web page storing customer data
Web pages displaying customer data are stored by a third party hosting company. ResQ ID are not responsible for any failure of the hosting company. Any failure to access web pages shall not entitle the customer to any refund or compensation of any kind.
5. Register and uploading information
5.1 ResQID must be registered within 12 months of order.
5.2 Sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.
5.3 So emergency services worldwide can view customer details on the internet, a URL is contained in the QR code. ResQ ID only publish the URL and the QR code so the service can operate effectively. The customer must not publish, copy, distribute or disclose the URL or the QR code and consider carefully what information to include. The customer is entirely responsible for the content. The customer can delete the contents at any time using the profile page at www.resqid.co.za The customer is responsible for their personal information being in the public domain when an ResQ -ID product registered to the customer is scanned
6. Customer liability
The customer shall indemnify us in regard to claim, costs, or expense arising from any proprietary or personal rights connected with any material that we process for the customer. This indemnity shall extend to any monies paid on the advice of a lawyer, and any costs connected with settlement of any claim.
7. Liability Limitations
We will accept no liability:
(7.1) for defective goods and/or services where the client has contributed to or caused the defect.
(7.2) to the client if they do not report any problems or defects to us within 5 working days of receipt of goods and/or services.
(7.3) for any loss, liability, claims, costs, damage, or expenses arising as a result of your continued use of defective goods and/or services after you have become aware of or suspected any such defect.
(7.4) for costs relating to the remedy of any matter for which we are liable, unless you have given us reasonable opportunity to remedy any problem or defect within the scope of our terms and conditions.
(7.5) We accept no liability for:
– Consequential loss;
– Harm to goodwill and/or profit;
– Monetary and/or other similar losses;
– Indirect losses and special damages; and/or
– Interrupted business, lost business, contracts, production and/or opportunity.
(7.6) Force majeure – We accept no responsibility for breach of contract as a result, directly or indirectly, of force majeure, riots, war, strikes, civil commotion and natural disasters.
If you are acting as a consumer (i.e. not entering into a transaction for business purposes), and purchasing via mail/telephone/website order, you have a right to cancel your purchase within seven working days of the day after the date of delivery, and to return any unused item for a refund. These rights do not apply to perishable goods, or bespoke/personalised goods. For example, you do not have the right to a refund on items made to your size/colour/logo or any other specification. To cancel an order, e-mail us @ email@example.com Have your invoice number to hand Goods must be returned unused, and you must take reasonable care of them. Return goods to us the provided address. Unless goods are faulty or incorrect, you must return them to us at your own expense. In the event that goods are faulty or incorrect, we will refund you the return delivery charge on receipt of the items. If we arrange collection of unwanted goods, we will deduct courier charges from your refund. Once items have been returned in an unused condition, with all parts and accessories present, we will supply a refund within 30 days of your notice to cancel.
Our wish is that you will be completely satisfied with our products and services. If however you find any aspect of our product or service unsatisfactory, please get in touch, so that we can do our best to correct the problem.
The Information we collect and how we use it
8.2 We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to (a) comply with the law; (b) protect any person from death or serious bodily injury; (c) prevent fraud.
8.3 Our service provides features that allow you to Share your details or to make it public. Others may use, copy, modify, or re-share your content in many ways. Please consider carefully what you choose to Share or make public as you are entirely responsible for the content that you Share.
8.4 By sending Resqid your details you agree to receive emails from resqid. If you wish to stop receiving emails from resqid, you can do so at any time by unsubscribing.
8.5 You can remove your information at any time by notifying resqid by email or using the deactivation option on the contact page.